Self Service Password Reset ( SSPR )

Self Service Password Reset ( SSPR )

Did you know there are 2 different ways to recover from either a locked Windows account or forgotten Windows password.   The process is basically identical.

A couple things to know first when resetting a forgotten password or unlocking your Windows account:

10 character minimum (1 upper, 1 lower, 1 number, 1 special)

10 Passwords are remembered

5  incorrect passwords lock the Windows account

 

Method 1 is done from your Windows logon screen:


 

Method 2 is done by going to https://passwordreset.microsoftonline.com/ in a web browser

 


The screens below will be seen after selecting Reset password on your desktop OR going to web link

You will need the mobile phone you use for MFA  for verification. 





 




 

 

 

At this point you will either need to re-enter your password or your account will be unlocked and should see a message similar to the one below

 

 

 

 

 

 






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