Call Handling
Send a Call to Voicemail
If you are on a call and receive another incoming call your GoTo will ring until the set number of rings are up and the call goes to voicemail. There is not a way to have calls automatically go to voicemail but, you can send that call directly to ...
Pick up call on coworker's phone
If you need to answer a call for a coworker you can press *97 + Ext of you coworker and the active ringing call will be directed to your phone and you can answer for your coworker. This will also work on the desktop app. With the GoTo app open and ...
Transferring to a Department
All employees need to be ready to transfer a call to a department. Customers will search the internet and call the 1st number presented which may not be the location or department they really want. The term "Hunt Group" no longer exists with GoTo. ...
Retrieving Parked Call on GoTo
To pick up a parked call on GoTo, dial *37 followed by the number of the park line. If this is a call parked and paged by a receptionist, make sure to listen for the 2 digit code/line the agent put the call on so you pick up the correct call.
GoTo Hot Desking
Hot Desking loads your extension settings to a shared phone and use it as your own, regardless of where you physically sit. This will be useful for Salespeople using an UP Desk and F&I floaters. The UP Desks are not able to make outbound calls if you ...