GoTo App SCCS and CRS Guide

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• Goto App End User Guide

  Click this link to open the Goto App User Guide

• GoTo Video Training

  This is a link to the GoTo YouTube Channel. Please use this link to find more in-depth information and training on using the GoTo System if you'd like. A helpful video for you as a user would be the GoTo Connect Quick Start, which will provide an ...

• GoTo App Sound Settings

  You can adjust the sounds on your GoTo desktop app. Select your initials circle in the top right corner Select Settings On the left Select Voice - Audio Here you can adjust Ringtone, the input for your Microphone, Output for speakers, and output for ...

• GoTo Desk Phone Button Programming

  To configure the buttons on your desk phone you should the desktop app. Goto setting by clicking on your initials in the top right corner and selecting Settings Select Voice - Device Buttons. This will show your phones current buttons. Click Add ...

• GoTo Contact Center CRS Cheat Sheet

  CRS: Paging groups If paging a department (sales, service, parts, finance) park the call then use a paging group listed under "Ring Groups" To park a call for paging, you can drag and drop the call into your assigned parking location. If a salesman ...