GoTo Contact Center CRS Cheat Sheet

GoTo Contact Center CRS Cheat Sheet

CRS:
Paging groups
  1. If paging a department (sales, service, parts, finance) park the call then use a paging group listed under "Ring Groups"
    1. To park a call for paging, you can drag and drop the call into your assigned parking location. If a salesman asks how to pick it up, tell them to dial *37 followed by your parking location (numbers)
Transferring calls
  1. If transferring to a sales department send call to a "Salesperson DP"
  2. If transferring to a service department send call to a "Service DP"
  3. If transferring to a parts department send call to a "Parts DP"
  4. If transferring to a finance department send call to "Finance DP"

    • Related Articles

    • GoTo Contact Center SCC Cheat Sheet

      Transferring calls to service advisors only (no SCC included) Call a "Service Advisor DP" (DP=dial plan) The "Service DP" includes whatever SCC agent is at that location Warm transfer, send to voicemail if not available Transferring calls to finance ...

    • GoTo App SCCS and CRS Guide

      Click this link to view the GoTo App SCCS and CRS Guide

    • GoTo Video Training

      This is a link to the GoTo YouTube Channel. Please use this link to find more in-depth information and training on using the GoTo System if you'd like. A helpful video for you as a user would be the GoTo Connect Quick Start, which will provide an ...

    • Goto App End User Guide

      Click this link to open the Goto App User Guide

    • GoTo Call Forwarding

      To forward your calls, dial *72 and wait for a dial tone. Once it's played, dial the internal extension of the person/group you would like the calls to be forwarded to then hang up. To remove the call forwarding, dial *73 then hang up. To note: We ...