GoTo Contact Center SCC Cheat Sheet

GoTo Contact Center SCC Cheat Sheet

Transferring calls to service advisors only (no SCC included)
  1. Call a "Service Advisor DP" (DP=dial plan)
    1. The "Service DP" includes whatever SCC agent is at that location
    2. Warm transfer, send to voicemail if not available
Transferring calls to finance
  1. Send call to a "Finance DP"
    1. Warm transfer, send to voicemail if not available
Transferring calls to sales
  1. Send call to a "Sales DP"
    1. No need to warm transfer this as it this DP goes to reception/CRS first, this is just you getting the call to the correct DP
Transferring calls to parts
  1. Send call to a "Parts DP"
    1. Warm transfer, send to voicemail if not available

    • Related Articles

    • GoTo Contact Center CRS Cheat Sheet

      CRS: Paging groups If paging a department (sales, service, parts, finance) park the call then use a paging group listed under "Ring Groups" To park a call for paging, you can drag and drop the call into your assigned parking location. If a salesman ...

    • GoTo App SCCS and CRS Guide

      Click this link to view the GoTo App SCCS and CRS Guide

    • GoTo Video Training

      This is a link to the GoTo YouTube Channel. Please use this link to find more in-depth information and training on using the GoTo System if you'd like. A helpful video for you as a user would be the GoTo Connect Quick Start, which will provide an ...

    • GoTo Work Schedule

      Setting your work schedule in GoTo: Setting a work schedule in GoTo allows you to take calls on your mobile app when you are working and keeps calls from coming into the mobile app when you are off. 1: Open the mobile app and select the profile icon ...

    • Goto App End User Guide

      Click this link to open the Goto App User Guide