Pick up call on coworker's phone

Pick up call on coworker's phone

If you need to answer a call for a coworker you can press *97 + Ext of you coworker and the active ringing call will be directed to your phone and you can answer for your coworker.  This will also work on the desktop app.  With the GoTo app open and the window in focus, press *97 either on your numeric keypad or with the mouse = the extension.
The process is called directed call pickup in the Goto system.
For other code refer to the GoTo Phone Star Codes article.

    • Related Articles

    • Retrieving Parked Call on GoTo

      To pick up a parked call on GoTo, dial *37 followed by the number of the park line. If this is a call parked and paged by a receptionist, make sure to listen for the 2 digit code/line the agent put the call on so you pick up the correct call.

    • Reboot Polycom phone

      The fastest way to reboot a Polycom phone is unplug the network cable from the back of the phone. Wait about 10 seconds and reconnect.

    • GoTo Call Forwarding

      To forward your calls, dial *72 and wait for a dial tone. Once it's played, dial the internal extension of the person/group you would like the calls to be forwarded to then hang up. To remove the call forwarding, dial *73 then hang up.

    • Selecting to use phone call for MFA instead of Microsoft Authenticator

      Every 90 days you are required to re-register your MFA token. Preferably you have the Microsoft Authenticator App installed on your mobile phone as Microsoft no longer supports SMS. But if you do not have a mobile phone, then calls from Microsoft are ...

    • Send a Call to Voicemail

      If you are on a call and receive another incoming call your GoTo will ring until the set number of rings are up and the call goes to voicemail. There is not a way to have calls automatically go to voicemail but, you can send that call directly to ...