Related Articles
Retrieving Parked Call on GoTo
To pick up a parked call on GoTo, dial *37 followed by the number of the park line. If this is a call parked and paged by a receptionist, make sure to listen for the 2 digit code/line the agent put the call on so you pick up the correct call.
GoTo Hot Desking
Hot Desking loads your extension settings to a shared phone and use it as your own, regardless of where you physically sit. This will be useful for Salespeople using an UP Desk and F&I floaters. The UP Desks are not able to make outbound calls if you ...
Lookup Employees in GoTo Directory
GoTo also has an excellent directory that will be more accurate then Staff Tools / Staff Directory. There are 2 ways to lookup a person numbers in the GoTo desktop application. Option 1 Type a name in the "Search contacts" bar at the top of the ...
GoTo Contact Center CRS Cheat Sheet
CRS: Paging groups If paging a department (sales, service, parts, finance) park the call then use a paging group listed under "Ring Groups" To park a call for paging, you can drag and drop the call into your assigned parking location. If a salesman ...
GoTo Contact Center SCC Cheat Sheet
Transferring calls to service advisors only (no SCC included) Call a "Service Advisor DP" (DP=dial plan) The "Service DP" includes whatever SCC agent is at that location Warm transfer, send to voicemail if not available Transferring calls to finance ...