Retrieving Parked Call on GoTo
To pick up a parked call on GoTo, dial *37 followed by the number of the park line.
If this is a call parked and paged by a receptionist, make sure to listen for the 2 digit code/line the agent put the call on so you pick up the correct call.
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GoTo Call Forwarding
To forward your calls, dial *72 and wait for a dial tone. Once it's played, dial the internal extension of the person/group you would like the calls to be forwarded to then hang up. To remove the call forwarding, dial *73 then hang up. To note: We ...
Pick up call on coworker's phone
If you need to answer a call for a coworker you can press *97 + Ext of you coworker and the active ringing call will be directed to your phone and you can answer for your coworker. This will also work on the desktop app. With the GoTo app open and ...
GOTO Sign in
Find the GoTo icon on your computer's desktop If you cannot find the icon, type GoTo in the "Type hear to search" in the bottom left of you monitor. In the GoTo application click the Black "Sign in to GoTo" button. This will open a Web page. Enter ...
GoTo Hot Desking
Hot Desking loads your extension settings to a shared phone and use it as your own, regardless of where you physically sit. This will be useful for Salespeople using an UP Desk and F&I floaters. The UP Desks are not able to make outbound calls if you ...
GoTo Desk Phone Button Programming
To configure the buttons on your desk phone you should the desktop app. Goto setting by clicking on your initials in the top right corner and selecting Settings Select Voice - Device Buttons. This will show your phones current buttons. Click Add ...