Related Articles
Oki printer isn't working and Windows Queue is full
There were 2 OkiData Windows print queues. Switched the P Session to the correct one and it worked. This usually happens when the USB cable moves to a different port.
GOTO Sign in
Find the GoTo icon on your computer's desktop If you cannot find the icon, type GoTo in the "Type hear to search" in the bottom left of you monitor. In the GoTo application click the Black "Sign in to GoTo" button. This will open a Web page. Enter ...
GoTo Contact Center CRS Cheat Sheet
CRS: Paging groups If paging a department (sales, service, parts, finance) park the call then use a paging group listed under "Ring Groups" To park a call for paging, you can drag and drop the call into your assigned parking location. If a salesman ...
GoTo Contact Center SCC Cheat Sheet
Transferring calls to service advisors only (no SCC included) Call a "Service Advisor DP" (DP=dial plan) The "Service DP" includes whatever SCC agent is at that location Warm transfer, send to voicemail if not available Transferring calls to finance ...
Switch Microphone and Speakers in the GoTo App
If you have more than one microphone or speaker on your computer, you have the option to select which the app will use. Click Show Setting Icon above the dial pad. From hear you can use the drop down to change the Microphone, Speaker, and Ringer