Send a Call to Voicemail

If you are on a call and receive another incoming call your GoTo will ring until the set number of rings are up and the call goes to voicemail.

There is not a way to have calls automatically go to voicemail but, you can send that call directly to voicemail by clicking the dropdown by the "Decline button and clicking Send to voicemail.

• Related Articles

• GoTo Call Forwarding

  To forward your calls, dial *72 and wait for a dial tone. Once it's played, dial the internal extension of the person/group you would like the calls to be forwarded to then hang up. To remove the call forwarding, dial *73 then hang up.

• GoTo Voicemail Set Up in Mobile App

  GoTo Voicemail Set Up in App: Step 1: Open your GoTo mobile app and click on your personal icon in the top left-hand corner Step 2: Click on the "Phone & Voicemail" option Step 3: Find "Voicemail greeting" and click on "not set up" Step 4: Click on ...

• GoTo Hot Desking

  Hot Desking loads your extension settings to a shared phone and use it as your own, regardless of where you physically sit. This will be useful for Salespeople using an UP Desk and F&I floaters. The UP Desks are not able to make outbound calls if you ...

• GoTo Contact Center SCC Cheat Sheet

  Transferring calls to service advisors only (no SCC included) Call a "Service Advisor DP" (DP=dial plan) The "Service DP" includes whatever SCC agent is at that location Warm transfer, send to voicemail if not available Transferring calls to finance ...

• Retrieving Parked Call on GoTo

  To pick up a parked call on GoTo, dial *37 followed by the number of the park line. If this is a call parked and paged by a receptionist, make sure to listen for the 2 digit code/line the agent put the call on so you pick up the correct call.