Switch GoTo from Desk phone to Desktop App

Switch GoTo from Desk phone to Desktop App

If you would rather use the desktop app to answer calls you will need to switch the app to be the default.
  1. From in the Desktop app Make sure you are on the phone option in the top left.
  2. Select your Ext. at the bottom middle of the app.
  3. Select the option with "Extension> on Softphone"

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